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Frequently Asked Questions
Table of Contents
- Question 1 Delivery: I would like to order a t-shirt, how much will I be charged for delivery?
- Question 2 Delivery: If I order several garments how much will I be charged?
- Question 3 Delivery: I would like to place an order, How long will it take for my order to arrive?
- Question 4 Delivery: Is there a chance that I will receive my order "next day" if I place my order after 1pm?
- Question 5 Delivery: If I choose the Royal Mail First Class post delivery option, is my order guaranteed to arrive the following day?
- Question 6 Delivery: It is really important that I receive my order the following business day what delivery option should I choose?
- Question 7 Delivery: Will somebody have to "sign for" my order?
- Question 8 Delivery: I would like to order two t-shirts and the parcel wont fit through my letterbox, there will be no one is at home to sign for the package, What should I do?
Question 1 Delivery: I would like to order a t-shirt, how much will I be charged for delivery?
A T-Shirt posted to any UK postal Address costs just £2.50 if you choose the Royal Mail First Class Post delivery option. This is a next business day delivery service.
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Question 2 Delivery: If I order several garments how much will I be charged?
Delivery charges are based on the weight of the order. The best way to calculate the deliver price is add your choice to the basket, view the basket and click recalculate. The cost of postage is clearly displayed BEFORE you make a purchase.
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Question 3 Delivery: I would like to place an order, How long will it take for my order to arrive?
In the UK most orders placed before 1pm will be delivered the following business day. Orders placed after 1pm are usually received within two business days.
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Question 4 Delivery: Is there a chance that I will receive my order "next day" if I place my order after 1pm?
If you place an order after 1pm make sure you telephone our dispatch department on 0118 942 6084 with your order details and we will try to rush your order so it will be dispatch that day. Orders are usually collected from us by 4pm so 3pm is the cut off time for next day deliveries.
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Question 5 Delivery: If I choose the Royal Mail First Class post delivery option, is my order guaranteed to arrive the following day?
No, but... Royal Mail deliveries are monitored by an independant research company. The most recent data available shows (show that 93% of first class mail posted to UK postal addresses is delivered on the next (business) day!
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Question 6 Delivery: It is really important that I receive my order the following business day what delivery option should I chose?
Choose Royal mail Special Delivery (cost = £5.00 for 1 t-shirt). 99.1% of parcels sent by this method arrive on the following business day. (Independant research statistics)
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Question 7 Delivery: Will somebody have to "sign for" my order.
It dependends! Orders for a single t-shirt will fit through a standard size letterbox so no signiture is required. Orders of more that one t-shirt are sent by Recorded Delivery so a signiture is usually required. Special delivery always needs to be signed for.
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Question 8 Delivery: I would like to order two t-shirts and the parcel wont fit through my letterbox, there will be no one is at home to sign for the package, What should I do?
Call us on 0118 942 6084 and we can send out the shirts in 2 seperate packages that will fit through your letterbox.
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If your question has not been answered here call us on 0845 170 8020, we will do our best to help you Frequently asked questions ©SUMOSAM Ltd 2007
We are Sumo Sam Ltd Based in Reading Berkshire which is in the UK, On this page you should find some useful information about us and why so many people use us. FAST DELIVERY in the UK & Eire most orders received within 2 business Days OVER 90% of orders placed before 1pm Delivered NEXT DAY CUSTOMER SERVICE & SUPPORT Talk to real people who will do the very best that they can do to help you. FULLY SECURE! Pay by credit or debit card online, your personal details are kept on the secure server and not downloaded. Only ORDER BY TELEPHONE or fax! or you can even pay by cheque* SINCE 1997! We have been selling t-shirts and printed clothing online for over 10 Years IMMEDIATE EXCHANGE if you order the wrong size No problem, send it back we'll send the correct size straight away NO QUESTIONS ASKED returns policy with full refund! We fully comply with all relevent Distance selling regulations.